PM directs reopening of 238,000 citizens’ complaints on PCP

Govt expediting measures to promote international tourism in GB: PM


ISLAMABAD: Prime Minister Imran Khan has desired for reopening of 0.238 million public complaints received on Pakistan Citizen’s Portal with the direction for the respective higher authorities to hold review in these cases under their supervision for disposal on merit.

According to a letter of the Prime Minister’s Office shared by PM Office Media Wing on Saturday, a total of 1.5 million complaints were received on Pakistan Citizen’s Portal (PCP) during 2021, however, a set of 238,098 complaints were earmarked on the basis of public feedback for reopening to the respective authorities for review and better resolution while adhering to merit.

The prime minister has directed the federal secretaries, provincial chief secretaries and IGPs to hold exclusive meetings with the heads of the departments/attached departments/divisional commissioners/RPOs etc. and assign the respective caseload of complaints being reopened with specific instructions to review the same in their supervision for disposal on merit.

It was further directed that purpose of the review should not be merely increasing positive feedback rather actual disposal of issues/complaints while strictly adhering to the merit/rules and regulations.

“Responsibility, in the case of each organization/department/formation, shall be entrusted to a senior officer to supervise the review activity at all levels,” it was added.

Two sets of complaints/issues which were directed to be reopened/ reviewed included a total of 11,4918 complaints in which relief was granted, whereas 123,182 other issues in which grant of partial relief was indicated.

In the first category, complaints selected for reopening included those which had been closed under the status of ‘relief granted’ wherein the citizens had denied the same by posting negative feedback.

While in the other set of complaints selected for reopening/review pertained to the category where partial relief was granted. These warranted either to update the citizens about further progress in their cases if required or forward the same if it involved the role of any other department organizations, the contents of the letter said.

The PM’s office further said that out of these total complaints, 107,000 related to the federal departments/organizations, 80,000 to Punjab province, 27,000 to Khyber Pakhtunkhwa province, 15,000 to Sindh, 3,000 to Balochistan province, 11,00 to Azad Jammu and Kashmir, 400 to Gilgit Baltistan which would be subjected to further review.

The citizens had posted their concerns/complaints on PCP related to municipal services, power and gas, communication and education sector. Meanwhile, Prime Minister Imran Khan said that the government was expediting measures for the promotion of international tourism in Gilgit Baltistan, which had a lot of potential.

With the government also taking steps for the promotion of winter sports in Gilgit Baltistan, local tourism was promoted due to the government’s measures during the last three years, he added.

The Prime Minister was talking to Chief Minister Gilgit Baltistan Khalid Khursheed, who called on him here.

Finance Minister Shaukat Tarin and Special Assistant to PM on Tourism Azam Jameel were also present in the meeting during which the projects for the promotion of tourism in Gilgit Baltistan and GB Vision 2050 were discussed in the detail.

The Prime Minister said that the government was taking measures for the provision of world class facilities to tourists in Gilgit Baltistan. Earlier to this, Prime Minister Imran Khan on Thursday said that the approval of over 70,000 housing projects worth Rs 1.4 trillion so far will have an overall impact of Rs 7.3 trillion on construction industry besides creating 1.2 million jobs.

It is the government’s huge achievement that out of 80,000 applications, 35,420 applications amounting to Rs 130 billion have so far been approved and a total of Rs 46 billion has been disbursed to 13,407 applicants, he added.

The Prime Minister was chairing a meeting of the National Coordination Committee (NCC) on Housing, Construction and Development here.

The meeting was attended by Federal Ministers Shaukat Tarin, Fawad Chauhdry, Minister of State Farrukh Habib, Special Assistant to PM Dr. Shehbaz Gill, Governor State Bank, Chairman Naya Pakistan Housing and Development Authority (NAPHDA) Lt. Gen. ® Anwar Ali Haider, Chief Executive Officer (CEO) Ravi Urban Development Authority (RUDA) Imran Amin, Chief Secretaries of Punjab and Balochistan and other senior officials concerned.

The Prime Minister said that with applications worth Rs 7 billion being received weekly, Rs 4 billion were approved and Rs 2 billion was being disbursed every week which showed that the devised system was working efficiently.

He added that the government of Pakistan Tehrik-e-Insaf (PTI) had achieved a huge milestone regarding the provision of low cost housing to lower and middle income classes.

The Prime Minister said that the present government’s biggest challenge was to change the elitist mindset of financial institutions and ensure facilitation of common people in getting loans.

He, however, pointed that the data of loans approval and disbursement at an average of 3.6 million showed the middle and lower income classes as the biggest beneficiary of subsidized loans.

The Prime Minister further said that in the last three years of the government, a 148% increase in housing finance and expected approval of Rs 517 billion till December 2022 reflected the steps taken by the government to facilitate low cost housing and construction industry.

In line with the manifesto of PTI, the government was moving in the direction to add 1% every year in the housing finance against the country’s GDP that will result in the construction boom and provision of houses to the lower and middle income classed, he added.

The meeting was briefed that for the first time in country’s history, a sustainable ecosystem for low cost housing has been developed and implemented which had enabled the construction sector to achieve exponential growth.

The foreclosure law has been implemented in letter and spirit and long term loans (up to 20 years) with subsidized markup (as low as only 2%) were being given.

In addition to that a cost subsidy of Rs 300,000 for low-income housing schemes and 90% tax waiver had resulted in encouraging the private sector, which was actively participating in the construction of housing units under the schemes.

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