Pakistan’s E-Governance Development



With the proliferation of Information Communication Technologies, the idea of coupling public administration with IT gained traction and resulted in the birth of Digital Governance in the period between 2000 and 2005. In current times, countries like Estonia, UK, Germany and others have transitioned to the digital governance models or in the embryonic phase of this development. It has become evident that digitization has become an indispensable part of public and private transactions now and all stakeholders are transforming to digital platforms due to its efficacy and effectiveness. Progression towards the digital transformation of governments started from the analogue government where we had closed operations, internal focus and analogue procedures to the E-government, which provides us with greater transparency, user-centric approaches, and ICT-enabled procedures, and finally to the digital government where processes and operations take the digital shape. Pakistan also embarked on a mission of digital transformation of its government, though its roots can be traced in the IT Policy and Action Plan 2000 when IT deployment in state functionaries started. Soon after Electronic Government Directorate and National E-government Council was established which put forth the E-Government Strategy Five Year Plan, mapping the requisites and key outcomes of the program. In 2018, the UN e-government world survey ranked Pakistan at 131st and in the 2014 UN survey, Pakistan was termed as ‘trailing among the bottom 30 countries globally. In 2014, an e-Government workshop was organized by the Ministry of IT for building up the E-Government Master Plan and now several governmental and non-governmental actors have initiated various steps that are likely to raise Pakistan’s standing at international forums. The Digital Pakistan Policy report published in 2018 mentioned that the government is working on the integration of databases, e-procurement, e-government, and g-cloud activities in the realm of e-governance. NITB is working with Federal Ministries in the successful implementation of e-governance programs to improve information and service delivery, efficiency, and transparency. Pakistan Citizen Portal and Zainab Rescue Service are live examples of government services delivery through the internet and the incumbent government is committed to making it better and more efficient.

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