Launch of a Universal Emergency Helpline


The government of Pakistan has recently launched the universal helpline pledging smooth facilitation to its masses across the country.   Indeed this initiative: the launch of a universal emergency helpline in the country would be a one-stop emergency relief point for people in crisis.  The new virtual project comprised of 36 individual emergency numbers for the provision of emergency services like fire brigade, police, health assistance, disaster recovery, motorway police, etc would be integrated into Pakistan Emergency Helpline (PEHEL)-911. A needy person will have to dial just 911 and the call center will forward his call to a relevant government agency. As a part of the Digital Pakistan Initiative, this project is a joint venture of the Ministry of Information Technology & Telecommunication and the Ministry of Interior. National Telecommunication Corporation (NTC) and National Information Technology Board (NITB) of IT Ministry will provide necessary technical assistance and backend infrastructure for the smooth execution of the project, whereas Interior Ministry is responsible for coordination among various emergency response services at the federal and provincial levels. Indeed, with the evolution of technology, the strategies evolving too, becoming an increasingly vital part of every area’s emergency management system. From the city- and state-level emergency management departments to the Federal Emergency Management Agency and other national programs, emergency management is a large field comprising all kinds of professionals. There is no doubt that such initiative to further assist in emergency management and incorporation of technology to further consolidate countrywide initiative. Nevertheless, there is a dire need to build inter-district coordination and it must be operated through a centralized policy for better efficiency and facilitation of masses.

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