E-governance & Technology in Pakistan

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One of the major problems that governments face in today’s ever-changing world is urbanization. The trend of people shifting to cities around the world is expanding. This rapid urbanization puts tremendous stress on the delivery of government services, however national and urban governments are seeking innovative ways to counter this drastic rise in demand for government goods and services. Information communication technology (ICT) can be an important asset in enhancing service delivery quality and effectiveness in today’s technological age. Governments worldwide are now moving towards e-governance, which is the use of the internet and other technology for online governance. UNESCO defines E-governance as “the public sector’s use of information and communication technologies with the aim of improving information and service delivery, encouraging citizen participation in the decision-making process and making government more accountable, transparent and effective”. As a developing nation and one of the most densely populated countries in the world, Pakistan needs e-governance to minimize costs and improve transparency, accountability and efficiency in its routine government processes. In heading towards a more productive governance style and a vibrant economy, e-governance can be a transformative move. In Pakistan, the use of ICT will make it possible for the government to be more open and accessible, gaining the trust of its citizens. When governments allow their people to access their policies, plans, programs and services online, this contributes to an environment of transparency across the nation. E-governance will eliminate the issue of inefficiency by offering effective ways of delivering services and increasing the quality of service provision at the same time. E-governance also provides better access to customer services for people and also encourages the government to offer customer-oriented services. In short, e-governance leads to better governance and is the first step toward modernizing the administrative structures of government to combat the emerging urbanization crisis. NADRA has genuinely demonstrated its national devotion to this cause. In places where it was lacking, it introduced improved technology, including the Smart National Identity Card (SNIC) and the Electronic Voting Machine (EVM), to ensure transparency in voting. SNICs and EVMs reflect Pakistan’s technological innovations. In the formulation of urban public policy, SNICs will massively help; accurate data will be the key benefit of it. In Pakistan, the implementation of technology will unveil avenues of greater cooperation

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